Privacy Policy | Just Solutions

Privacy Policy - Data Collected Through This Website

This privacy policy will explain how Just Solutions uses the personal data we collect from you when you use our website. You can read our privacy policy concerning data collected during interviews and focus groups conducted as part of Just Solutions’ services below.

Topics

Privacy policies of other websites
Wix
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
What are your data protection rights?
Cookies
- What are cookies?
- What types of cookies do we use and how do we use them?
- How to manage cookies
Changes to our privacy policy
How to contact us
How to contact the appropriate authority

Privacy policies of other websites

The Just Solutions website contains links to other websites, including within our privacy policy. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Wix

This website was created through Wix, and is hosted on the wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

To learn more about this, you may want to read Wix.com's Terms of Use here or Privacy Policy here.

What data do we collect?

Just Solutions collects the following data:

Personal identification information (name, email address, phone number), when submitted voluntarily through our contact form
Cookies data – described in more detail in the ‘Cookies’ section below

How do we collect your data?

You directly provide Just Solutions with most of the data we collect. We collect data and process data when you:

Voluntarily complete the contact form on our website
Use or view our website via your browser’s cookies

How will we use your data?

Just Solutions collects your data so that we can:

Respond to any queries or comments submitted through our contact form
Enhance site functionality via the use of cookies (see ‘Cookies’ section below)

How do we store your data?

Just Solutions securely stores any personal data submitted through our website contact form on password protected computers within the UK, accessible only by Just Solutions’ principal consultants, Howard Tolley and Sara Butlin.

Just Solutions have put in place procedures to deal with any suspected data security breaches. If a suspected breach occurs, Just Solutions will report this to any persons whose personal data is held by Just Solutions, and any applicable regulator where we are legally required to do so.

Just Solutions will keep any personal identification information submitted through our contact form for up to six weeks. We will delete your data after this time period has expired, or if you request that we delete it.

As our site is hosted through Wix.com, your data may also be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

To learn more about this, you may want to read Wix.com's Terms of Use here or Privacy Policy here.

What are your data protection rights?

Just Solutions would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – you have the right to request Just Solutions for copies of your personal data
The right to rectification – you have the right to request that Just Solutions correct any information you believe is inaccurate. You also have the right to request Just Solutions to complete the information you believe is incomplete
The right to erasure – you have the right to request that Just Solutions erase your personal data, under certain conditions
The right to restrict processing – you have the right to request that Just Solutions restrict the processing of your personal data, under certain conditions
The right to object to processing – you have the right to object to Just Solutions’ processing of your personal data, under certain conditions
The right to data portability – you have the right to request that Just Solutions transfer the data that we have collected to another organisation, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Email: justsolutionsconsultants@btinternet.com

Telephone: 02920 844734

Mailing address: Lamb Cottage, Charles, Near Brayford, Devon EX32 7PX

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

Cookies can be classified according to their type, duration and category. The following information on cookie classification is provided by Wix.com here.

Type:

First-party cookies: Cookies which Wix has placed on this website
Third-party cookies: Cookies which are placed and used on this website by third parties

Duration:

Session (transient) cookies: Session cookies are erased when visitors to the site close their browsers. They are not used to collect information from site visitors’ computers. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (permanent or stored) cookies: Persistent cookies are stored on a site visitor’s hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.

Category:

Strictly necessary cookies: These are the cookies that let visitors browse through a website. They are also necessary for security reasons.
Functional cookies: These cookies ‘remember’ registered visitors/customers in order to improve their user experience.

For further information on types of cookies, visit allaboutcookies.org.

What types of cookies do we use and how do we use them?

Below is a table detailing the cookies which Wix place on sites hosted through Wix.com, as well as their duration and purpose. This information is provided by Wix.com here.

First-Party Cookies

Strictly Necessary

Cookie Name

Duration

Purpose

ForceFlashSite

Session

When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

Session

Security

smSession

Persistent (two days or two weeks)

Identifies logged in site members

XSRF-TOKEN

Session

Security

Functionality

Cookie Name

Duration

Purpose

svSession

Persistent (two years)

Identifies unique visitors and tracks a visitor's sessions on a site

SSR-caching

Session

Indicates how a site was rendered

smSession

Persistent (two weeks)

Identifies logged in site members

Third-Party Cookies

Functionality

Cookie Name

Duration

Purpose

TS*

Session

Security

TSO1*******

Session

Security

TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

Session

Security

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

Session

Security

How to manage cookies

You can set your browser not to accept cookies. Information on how to remove cookies from your browser is detailed at allaboutcookies.org. However, in a few cases, some of our website features may not function as a result. Alternatively, you can click the button below to manage your cookie preferences:

Cookie Preferences

Changes to our privacy policy

Just Solutions keeps its privacy policy under regular review and places any updates on this web page.

How to contact us

If you have any questions about Just Solutions’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: justsolutionsconsultants@btinternet.com

Telephone: 02920 844734

Mailing address: Lamb Cottage, Charles, Near Brayford, Devon EX32 7PX

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Just Solutions has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office:

Phone: 01625 545 745 or 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website: www.ico.org.uk

If you have any questions with respect to this policy or any other privacy matters, or the security of our site, please email justsolutionsconsultants@btinternet.com

Privacy Policy - Interview and Focus Group Data

Part of Just Solutions’ work involves collecting data through interviews and focus groups, in order to gain a better picture of a specific issue or project. Just Solutions value participants’ privacy and data security highly, and below is our privacy policy concerning information collected through interviews and focus groups. You can read our privacy policy concerning personal data collected through the use of this website above.

1. Background

Just Solutions are sometimes commissioned by their clients to undertake studies involving the gathering of feedback about a particular topic. These studies may require Just Solutions to gather information through interviews and focus groups with a particular audience.

The information collected during such studies will typically be included in a report published on the client’s website, and possibly in other publications by the client.

The client is the data controller for the work. However, Just Solutions remove any names and contact details from the raw data before it is shared with the client.

Participation in these studies is completely voluntary. The views and opinions expressed play an important part in informing future policies and priorities.

Any questions about this research can be directed to Sara Green, Just Solutions – justsolutionsconsultants@btinternet.com

2. Privacy Notice

What personal data do we hold and where do we get this information?

Personal data is defined under the General Data Protection Regulation (GDPR) as “any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier”.

Just Solutions will use participant contact details provided by the client to invite them to participate in the work.

Participation in these studies is voluntary, and if any persons contacted do not wish to take part or be sent reminders, they can reply to the invitation email and their details will be removed. Just Solutions will only use email addresses and telephone numbers for the purposes of this work.

If personal data is provided in open ended question responses, Just Solutions do not try to identify individuals from, or link their identity to, the responses they provide. The responses to the survey questions will be anonymised.

If a query or complaint is raised which provides personal data requesting a response, the researcher will forward the request only to the client officer and subsequently delete it from the research data.

What is the lawful basis for using your data?

The lawful basis for processing information in this data collection exercise is our public task; that is, exercising our official authority to undertake the core role and functions of the client.

How secure is your personal data?

All the data collected will be stored and protected with a password on a single Just Solutions computer. The project’s paper work will be kept under lock in Just Solutions’ office. Only Just Solutions consultants working on the study have access to this information.

Just Solutions have put in place procedures to deal with any suspected data security breaches. If a suspected breach occurs, Just Solutions will report this to the client who will notify the participants and any applicable regulator where we are legally required to do so.

All data gathered through this research will be reported in an anonymised format. It will not contain any participants’ contact details and any identifiable information in open-ended answers will be removed. Just Solutions will use the data to produce a report for the client. This report will not include any information that could be used to identify individual participants.

How long do we keep your personal data?

All personal data held by Just Solutions will be deleted within six weeks of completion of the work. This includes participants’ contact details. Just Solutions will provide the client with an anonymised version of the data which will not include information that could identify the participants.

Individual rights

Under GDPR, participants have the following rights in relation to the personal information they provide as part of this research. Participants have the right to:

Access a copy of their own data
Require us to rectify inaccuracies in that data
Object to or restrict processing (in certain circumstances)
Have their data be ‘erased’ (in certain circumstances)
Lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection.

The contact details for the Information Commissioner’s Office are: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 01625 545 745 or 0303 123 1113. Website: www.ico.org.uk

3. Further Information

If participants have any further questions about how the data provided as part of a study with be used by the client, or wish to exercise their rights using the General Data Protection Regulation, they are invited to contact Just Solutions at justsolutionsconsultants@btinternet.com

Interviews Privacy Policy